Website content requirements are important to ensure a satisfactory shopping experience for consumers and to minimize cardholder disputes and charge backs.
You Agree to
By using our Site, you are agreeing to these Terms. Please read them carefully as they constitute the terms and conditions of a legally binding agreement between you and the company. You agree that you are solely responsible for any breach of your obligations under these Terms and for the consequences (including any loss or damage which Site may suffer) of any such breach.
Using our Site, even after any change in Terms, you are agreeing to these Terms. If you dont feel comfortable with agreeing to these Terms as they are, please stop using our Site, although we'll be sorry to see you go.
The Pets Gate LLC is the largest specialty pet retailer platform of services and products for the lifetime needs of pets. At The Pets Gate we love pets, and we believe pets make us better people. Our dynamic platform brings to the market the best offers by the pet Retailer to customers. Our website platform offers transparency for the Pets industry in the UAE and allows customer to select the best solutions for their pets across more than hundreds of pet products and services providers who are registered with us.
Terms and Conditions (T&C)
All fees and prices are in UAE Dirhams (AED). You might see prices/fees in your local currency based on standard currency exchange.
Changing of Prices
Site prices are subject to modification at any time. Prices may also vary due to a launching price, a promotional offer or sales. Prices of items that are not in stock or that are available for a pre-order are valid during its promotional period after the order was placed. Should the price of those items change with respect to the pre-order price, Customer will be informed and will have the possibility to cancel the order. We reserve the right to update prices displayed on the Site from time to time and once updated, they cannot be claimed against an order that has already been confirmed or delivered.
Placing an Order
Placing an order can be done from the Site. Should you place the order from the Site, you have to be sure that personal data is correct and updated. We suggest Customers to proof-read the order form several times before validating the order. We are neither responsible for sending e-mails to the wrong e-mail address nor for sending parcels to the wrong delivery address if the form is incorrectly filled-out.
Order Processing Time
You can expect your order to be processed within approximately within 3 working days(Sunday to Thursday) hours, provided the items are in stock and there are no problems with payment verification. We do not guarantee same day-shipping. Orders are not processed on weekends and holidays.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right, at any time after receipt of your order, to accept or decline your order for any reason. We reserve the right, at any time after receipt of your order, to supply less than the quantity you ordered of any item without prior notice to you. We may require additional verifications or information before accepting any order.
We will keep you informed of your order. All tracking information will be emailed to your registered email-ID once your order has processed.
All product images are for illustrative purposes only and may differ from the actual product due to product enhancement. Due to differences in monitors, colors of products may also appear different to those shown on the site.
Some products may have an associated image or photo. These are for reference only and should be considered illustrative.
Delivery Policy - Products
Payment Confirmation - Services
The customer will receive the payment confirmation by email or SMS
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
The buyer may have the right to refund if:
You may request for order cancellation, if the service / product has not already been processed and shipped.
Should you have any questions, comments or concerns regarding the Site and/or Services customer service may be contacted at any time via firstname.lastname@example.org. We strive to return all customer service inquires within forty-eight (48) business hours.
Limitations of Liability
If you are dissatisfied with the Site or any content or materials on it, your sole exclusive remedy is to discontinue your use of it. Further, you agree that any unauthorized use of the site and its services as a result of your negligent act or omission would result in irreparable injury to thepetsgate.com and we shall treat any such unauthorized use as subject to the Terms.
Products deemed to be super-savers or highly discounted by the company might be limited by quantity per order and company reserve the right to alter ordered quantity for such products and or cancel the order with or without consent of the customer.
We reserve the right to cancel any unpaid order under any circumstances without any owed liability towards customer or otherwise, in-case of paid order we still reserve this right as long as paid amount is returned in full.
All content included on the Site, such as text, graphics, logos, images, audio clips, video, data, music, software, and other material (collectively "Content") is owned or licensed property of thepetsgate.com or its suppliers or licensors and is protected by copyright, trademark, patent, or other proprietary rights. The collection, arrangement, and assembly of all Content on the Site is the exclusive property of thepetsgate.com. We and our suppliers and licensors expressly reserve all intellectual property rights in all Content.
This User Agreement is governed by, and construed in accordance with, UAE law. This clause will survive any expiry or cancellation of this User Agreement for any reason.
We may from time to time modify or change the Terms. The revised Terms will govern your future use of our Site, so we strongly suggest that you visit and review our Terms periodically. Each version is specifically dated. If you do not agree to the revised version, you must immediately stop using our Site.
You may contact us for any enquirers on email@example.com , our team will make sure to respond to you within 24-48 hours.
E-mail address firstname.lastname@example.org
Phone numbers 0588004013 / 0508161415
P.o. box and 515000
Office address UAE, Media City, P.O.Box 515000
Country as UAE