Website content requirements are important to ensure a satisfactory shopping experience for consumers and to minimize cardholder disputes and charge backs.

Helpful Definitions

  • References to the "Terms" and/or "Agreement" mean this, these Terms & Conditions as set forth herein.
  • References to "us", "we", "our" and/or "the company" mean
  • References to "you", "customers" and/or "users" mean the User of the Website.
  • References to the "Site" mean the Websites bearing the URLs, and Our apps (Android and iOS Apps)

You Agree to

By using our Site, you are agreeing to these Terms. Please read them carefully as they constitute the terms and conditions of a legally binding agreement between you and the company. You agree that you are solely responsible for any breach of your obligations under these Terms and for the consequences (including any loss or damage which Site may suffer) of any such breach.

Using our Site, even after any change in Terms, you are agreeing to these Terms. If you dont feel comfortable with agreeing to these Terms as they are, please stop using our Site, although we'll be sorry to see you go.

About Us

The Pets Gate LLC is the largest specialty pet retailer platform of services and products for the lifetime needs of pets. At The Pets Gate we love pets, and we believe pets make us better people. Our dynamic platform brings to the market the best offers by the pet Retailer to customers. Our website platform offers transparency for the Pets industry in the UAE and allows customer to select the best solutions for their pets across more than hundreds of pet products and services providers who are registered with us.


Terms and Conditions (T&C)

  • United Arab of Emirates is our country of domicile and stipulate that the governing law is the local law of the UAE.
  • Visa and Master Card in "AED" and any other currency (AED equivalent) amount will be accepted for payment.
  • We will not trade with or provide any services to OFAC and sanctioned countries.
  • Cardholder must retain a copy of transaction records and policies and rules.
  • User is responsible for maintaining the confidentiality of his account.
  • The Pets Gate L.L.C maintains the website 
  • All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

All fees and prices are in UAE Dirhams (AED). You might see prices/fees in your local currency based on standard currency exchange.

Changing of Prices

Site prices are subject to modification at any time. Prices may also vary due to a launching price, a promotional offer or sales. Prices of items that are not in stock or that are available for a pre-order are valid during its promotional period after the order was placed. Should the price of those items change with respect to the pre-order price, Customer will be informed and will have the possibility to cancel the order. We reserve the right to update prices displayed on the Site from time to time and once updated, they cannot be claimed against an order that has already been confirmed or delivered.

Placing an Order

Placing an order can be done from the Site. Should you place the order from the Site, you have to be sure that personal data is correct and updated. We suggest Customers to proof-read the order form several times before validating the order. We are neither responsible for sending e-mails to the wrong e-mail address nor for sending parcels to the wrong delivery address if the form is incorrectly filled-out.

Order Processing Time

You can expect your order to be processed within approximately within 3 working days(Sunday to Thursday) hours, provided the items are in stock and there are no problems with payment verification. We do not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right, at any time after receipt of your order, to accept or decline your order for any reason. We reserve the right, at any time after receipt of your order, to supply less than the quantity you ordered of any item without prior notice to you. We may require additional verifications or information before accepting any order.

Order Acknowledgement

We will keep you informed of your order. All tracking information will be emailed to your registered email-ID once your order has processed.

Privacy Policy (PP)

  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
  • will not pass any debit/credit card details to third parties
  • takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (THEPETSGATE.COM) cannot guarantee the security of any information that is disclosed online
  • The is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.


Product Images

All product images are for illustrative purposes only and may differ from the actual product due to product enhancement. Due to differences in monitors, colors of products may also appear different to those shown on the site.

Product Details

Some products may have an associated image or photo. These are for reference only and should be considered illustrative.

Delivery Policy - Products

  • Shipment costs are not included in the product price, and are borne by the buyers, unless it is explicitly stated otherwise
  • By placing products in your order basket, you can see your order’s shipment cost. The shipment cost is not standard, but varies depending on your address, and the size and weight of your order.
  • In case the product is not immediately available to be shipped, the order will remain pending and our company will communicate to you the expected availability date, the substitution or cancellation of the order.
  • Returned products by the customers within 7 days will be investigated by for the reason of return and customer will bear the complete shipment and return charges except if its proven that the product has arrived to customer in faulty condition
  • The address specified by the buyer must be real and valid. In case the buyer is absent from the address he/she has specified, or his/her address details have changed, the buyer is responsible for notifying the company in a timely manner, in order to ship the order to the correct address. Otherwise, the buyer will bear the additional shipment cost.
Notice: Receiving the item and signing to the carrier equates with acceptance of the product and of its excellent condition.

Payment Confirmation - Services

The customer will receive the payment confirmation by email or SMS

Refund Policy

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

The buyer may have the right to refund if:

  • Not the same as described by the salesperson, or on a label or sign, or in an advertisement, or does not match the sample that they were shown.
  • Has a fault that wouldn't normally have been detected at the time they bought it
  • Is not the same as described in an advertisement, or does not match the sample that they were shown.
  • The wrong product was sent by the
  • The product is defective.
  • The product was damaged in shipping.
  • The product is tampered.

Cancellation Policy

You may request for order cancellation, if the service / product has not already been processed and shipped.

Customer Service

Should you have any questions, comments or concerns regarding the Site and/or Services customer service may be contacted at any time via We strive to return all customer service inquires within forty-eight (48) business hours.

Limitations of Liability

If you are dissatisfied with the Site or any content or materials on it, your sole exclusive remedy is to discontinue your use of it. Further, you agree that any unauthorized use of the site and its services as a result of your negligent act or omission would result in irreparable injury to and we shall treat any such unauthorized use as subject to the Terms.

Products deemed to be super-savers or highly discounted by the company might be limited by quantity per order and company reserve the right to alter ordered quantity for such products and or cancel the order with or without consent of the customer.

We reserve the right to cancel any unpaid order under any circumstances without any owed liability towards customer or otherwise, in-case of paid order we still reserve this right as long as paid amount is returned in full.

Intellectual Property

All content included on the Site, such as text, graphics, logos, images, audio clips, video, data, music, software, and other material (collectively "Content") is owned or licensed property of or its suppliers or licensors and is protected by copyright, trademark, patent, or other proprietary rights. The collection, arrangement, and assembly of all Content on the Site is the exclusive property of We and our suppliers and licensors expressly reserve all intellectual property rights in all Content.

Governing Law

This User Agreement is governed by, and construed in accordance with, UAE law. This clause will survive any expiry or cancellation of this User Agreement for any reason.


We may from time to time modify or change the Terms. The revised Terms will govern your future use of our Site, so we strongly suggest that you visit and review our Terms periodically. Each version is specifically dated. If you do not agree to the revised version, you must immediately stop using our Site.

Contact Us

You may contact us for any enquirers on , our team will make sure to respond to you within 24-48 hours. 

E-mail address

Phone numbers 0588004013 / 0508161415

P.o. box and 515000

Office address UAE, Media City, P.O.Box 515000

Country as UAE